Yves Rocher has recently started to use the Twinly Blogstream widget to show incoming links from blogs to its product pages in the four Nordic countries. We are excited to have this renowned global cosmetics and beauty brand as a partner! Curious to get to know more about the role that blogs and social media play for the company, we spoke to Maiju Romppanen, project manager for social media at Yves Rocher.
You have recently added Twingly to your online shop’s product pages. Tell us what you hope to achieve with showing which blogs have linked to your product pages.
To show links on the product pages is part of our SEO strategy. We hope to attract more links from bloggers when we link back to their blogs. We constantly strive to create interesting content to our product pages. A blog post could give some added value and it can often be the first step to try a new product. Many of the bloggers today have a strong influence on their readers.
What kind of importance does the blogosphere have for Yves Rocher?
Beauty is a hot topic in blogs. Majority of the blogosphere is touching either fashion or beauty. There is no question that being visible is important for any cosmetics brand. By being visible in blogosphere we are able to reach a target group of young females who are interested in beauty. Also, we get in contact with top influencers.
Apart from the Twingly widget – which other activities have you done in the past involving bloggers?
During the fall 2011 we launched a major campaign, The Waterproof Challenge, which involved the most prominent bloggers from each Nordic country. The campaign allowed users to test waterproof make up in a new, engaging and fun way with the help of some of the most popular bloggers in the Nordic countries. We believe that bloggers played a crucial role in this campaign. They are often role models for other girls and they give more credibility compared to traditional marketing methods. Another ongoing activity is the Yves Rocher Review project which involves selected bloggers who has a chance to test Yves Rocher products and review them in their blogs. It is important that the blogger can relate to Yves Rocher’s values and be a good ambassador of the brand.
When opening up to the blogosphere, that means becoming transparent and highlighting both positive feedback but also criticism. How do you prepare for that?
It is important for us to know what our customers think about our brand and products. That is why we are auditing, following and listening what is said and written about us in the social media. To be able to meet our customer’s questions, opinions and even criticism we have created internal processes to manage this effectively. Our goal is to be as transparent as possible towards our customers regarding information and ingredients. Transparency leads to credibility.
Which other social media channels do you use to reach your target group and which are the most important or effective ones?
The most important social media channel for us is definitely Facebook. It allows us to have a conversation with our customers in a totally new way. Today there are almost 300 000 people who are following Yves Rocher brand on Facebook globally. The Nordic Facebook pages were launched pretty recently, so we still have much more to do. However, we can already now see positive results from using social media as a media tool especially when it comes to conversion, viral effects and reaching a new target group.
The Twingly integration is available on your websites in Sweden, Norway, Denmark and Finland. Do you notice any significant differences between each country’s blogosphere?
The Swedish blogosphere is definitely more developed and larger in terms of the amount of bloggers compared to the other Nordic countries. We can also find more niched blogs in Sweden which is probably the result of the variety and the popularity of blogging in Sweden. However, we can see the same trend in the other Nordic countries that blogging is gaining popularity and interesting blogs are popping up continuously. One thing that for sure is common in all countries is that young girls are dominating!
Yves Rocher is a French company. How closely to you work together with the headquarter in France?
We get a lot of support from the French headquarters and many of the actions are synchronized all over the world. We meet our international colleagues regularly to change experiences and best practices, which is very helpful even though markets often have their differences.